Terms, Conditions and Privacy Policy

All the essential smallprint bits

PRIVACY POLICY

GDRP & COOKIE STATEMENTS

Last Updated 18/03/2020

1. CUSTOMER DATA PRIVACY (GDPR)

This privacy policy sets out how Highfly Ventures protects and uses the information and data of our customers.

Highfly Ventures are fully committed to ensuring the privacy of personal and non-public company information, and only collect and store information for the specific purposes outlined in this policy.

Highfly Ventures primarily work with businesses or freelancers, and the majority of customer information may be classified as publicly available business information.

1.1 Information we collect

Information which we collect when signing up to our Mailing List online or at an event, training session, or face-to-face meeting:

First Name
Surname
Email Address

Further information we may collect from clients:

Telephone Number
Mobile Telephone Number
VAT Number
Company Address
Plus other business related information

1.2 How we use the information

By opting in to our mailing list (either using the form on the website or from offering your email address at a training session or similar), you agree to receive the following information through email correspondence:

Marketing emails from Highfly

Your email is securely stored and processed using the online mailing client MailChimp - See the MailChimp Privacy Policy here - https://mailchimp.com/legal/privacy/.

By opting in you agree to our use and storage of your information as noted above.

You can unsubscribe at any time by clicking the ‘Unsubscribe’ link at the bottom of any email form Highfly Ventures.

For payments, we either invoice, or set up a direct debit using the secure service GoCardless - See the GoCardless Privacy Policy here - https://gocardless.com/privacy/payers/.

Our separate terms and conditions for our Pay-As-You-Go website service can be found here: https://highfly.co.uk/wp-content/uploads/2020/03/Terms-Conditions-V3.1.pdf

As a Highfly Ventures customer, you agree to us using your data for:

Issuing and sending invoices
Contacting you about outstanding payment
And any other activity directly related to the main business purpose of Highfly Ventures as a marketing / website agency.

1.3 Passing on of data

None of your personal or private customer data or information will ever be passed on to any 3rd party business for sales, promotional or marketing reasons.

1.4 Request for information to be removed

Any request to delete your customer information should be made in writing sent directly to:

Highfly Ventures
Business Start-Up Incubator
New Bridge Street
Newcastle upon Tyne
NE1 8ST

We will delete and remove all customer data as per the compliance requirements of GDPR Policy and European Law.

2. COOKIES

We use Google Analytics cookies to monitor user behaviour on our website and to ensure that we can continue to optimise the experience to best meet your needs and requirements.

3. UPDATES TO POLICY

This privacy policy may be updated periodically, and you will be notified by email / your chosen contact method of any updates.

If you have any questions about this Privacy Policy please get in touch with Highfly Ventures:

Highfly Ventures
Business Start-Up Incubator
New Bridge Street
Newcastle upon Tyne
NE1 8ST

boarding@highfly.co.uk

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